Support

Support

Need a hand with Narra or the Hey Narra browser extension? We're happy to help.

Contact us

The fastest way to reach us is by email. We usually reply within one business day.

The “Hey Narra” extension

Hey Narra lets you highlight any text on the web and get a clear, tutor-style explanation. Add it from the Chrome Web Store, then sign in to connect it to your account.

Add Hey Narra to Chrome

A few things that help most:

  • Sign in first. The extension needs a Narra account. Sign in at heynarra.com/login and the extension connects automatically — its popup will say “Connected to your Narra account.”
  • How explanations are included. Every plan includes daily Narra Voice time, and the extension uses it when it explains your highlights. Short highlights use only a little, so your daily time stretches across many explanations.
  • Not connecting? Make sure you're signed in on heynarra.com, then reload the page you're reading. If it still says you're signed out, open the extension popup and use “Sign in to Narra.”
  • Used today's Narra Voice? Your daily limit resets every day. Need more time each day? Upgrade your plan on the pricing page.

Account & billing

Manage your profile and see your plan on your dashboard. For refund questions, email us within 7 days of purchase and we'll sort it out. To request account or data deletion, email privacy@heynarra.com and we'll remove your data within 30 days.